Category Archives: Social

The public sector gets serious about customer experience (McKinsey Quarterly)

Customer experience (CX) is getting more important everywhere—including in government. Citizens are accustomed to the experiences offered by companies from Amazon to Zillow and now want the same from governments. In this survey, we look at how the public sector … Continue reading

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Mark Zuckerberg & Yuval Harari in Conversation

Mark Zuckerberg hosts Yuval Noah Harari for a frank conversation about some big challenges – as part of the Facebook CEO’s 2019 series of public discussions about the future of technology in society. The overarching question they debate is: what … Continue reading

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Short-term pain for long-term gain: The new CEO’s dilemma

New CEOs often hear two conflicting messages: first, get out of the gate quickly because your honeymoon will be short and you need to show results; second, play for the long haul. Can you do both? The answer is yes, … Continue reading

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Artificial Intelligence Brings Out the Worst and the Best in Us

…He said he was “quite worried” about AI’s dark, dystopian possibilities, despite its great potential for good. The better AI becomes at making decisions, the less we’ll need human judgment — and that, he suggested, will threaten the power structure … Continue reading

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A meteor exploded in the Earth’s atmosphere with 10 times the energy of the Hiroshima atomic bomb

While you were living your life on December 18th, 2018, a giant space rock exploded 16 miles above the Earth’s surface, giving off 10 times the energy of the atomic bomb detonated over Hiroshima. Full article here

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HOW TO ENSURE YOUR DIGITAL TRANSFORMATION STRATEGY IS A HIT

Digital transformation is much more than a technical change; it is also a cultural and procedural change that organisations embrace. Ownership of digital efforts is expanding to the C-suite and cross-functional groups that encapsulate a broad view of the organization. … Continue reading

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Blockchain to improve Australian government efficiency by centralising databases

Government departments the country over manage thousands of databases. A lot of it is our private information. Governments do not have an enviable track record at keeping information private, let alone up to date. Yes, governments are trying new ways … Continue reading

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