Category Archives: Education

The public sector gets serious about customer experience (McKinsey Quarterly)

Customer experience (CX) is getting more important everywhere—including in government. Citizens are accustomed to the experiences offered by companies from Amazon to Zillow and now want the same from governments. In this survey, we look at how the public sector … Continue reading

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Mark Zuckerberg & Yuval Harari in Conversation

Mark Zuckerberg hosts Yuval Noah Harari for a frank conversation about some big challenges – as part of the Facebook CEO’s 2019 series of public discussions about the future of technology in society. The overarching question they debate is: what … Continue reading

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Sales Teams Aren’t Great at Forecasting. Here’s How to Fix That

Though AI and other advanced technologies have been applied to improve forecasting accuracy, sales leaders still get blindsided by forecasts that turn out to be embarrassingly overinflated. That’s because the root causes of most inaccuracies are not faulty algorithms but … Continue reading

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Why Investment Managers Are Bullish About AI, ML And RPA

Technology analysts envision AI, ML and RPA becoming increasingly interwoven. Together, these technologies have the potential to change investment operations and the ways in which work gets done. Firms stand to benefit from these evolving technologies. The following are some … Continue reading

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Microsoft Teams gets inventive new conference call features to make Slack users jealous

…The most impressive new feature is one that will solve whiteboard interactions in meetings with remote participants. Microsoft has developed a way to mask out someone drawing on a physical whiteboard, allowing remote meeting members to still see the physical … Continue reading

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HOW TO ENSURE YOUR DIGITAL TRANSFORMATION STRATEGY IS A HIT

Digital transformation is much more than a technical change; it is also a cultural and procedural change that organisations embrace. Ownership of digital efforts is expanding to the C-suite and cross-functional groups that encapsulate a broad view of the organization. … Continue reading

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Corporate Christmas cards under threat from new EU data protection rules

Corporate Christmas cards are under threat because new EU data protection rules mean that companies need permission to send seasonal greetings via email… The Institute for Chartered Accountants in England and Wales has told its members that the cards can … Continue reading

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